FAQs
How can I get a better understanding of how the system works?
Book a demonstration with a member of the oscar team by using our contact form or call us on 0191 4387999. Once an appointment time is agreed, we can perform the demonstration on your premises or remotely via your computer.
What are the costs?
There is a one-off set-up fee and an annual candidate licence fee – there are no other costs. Candidate licences are not tied to individuals and are renewable once a year; multiple candidates can be accommodated within one fee. We only charge for ‘active’ candidates.
How quickly can we set-up the system?
The oscar team can set your organisation up within 24 hours. The team is available to create your qualification templates, create user profiles for members of your staff, and set-up your first batch of candidates. There are additional costs for administrative support if required.
Is there any ongoing customer support available?
Yes. If you require it, we can come to your premises and provide additional training to your staff. We are contactable 9-5, weekdays, via several communications channels including social media. We are happy to help!
How will oscar fit in with our current assessment processes?
oscar is designed to adhere to recognised assessment guidance for NVQs and VRQs and other assignment or evidence based qualifications. It is a very flexible tool to enable you to manage candidates, store candidate portfolios and record assessment. It provides an audit trail of candidate and assessor activity.
What are the IT requirements of the oscar system?
oscar can be accessed through any internet enabled device. The system is compatible with commonly used web browsers like Internet Explorer 8 and Firefox 9.
Can we customise the oscar system?
The system can be branded with your own logo(s).
How does a candidate keep track of their progress?
Candidates can track progress via their personal portfolio area on oscar. oscar provides an at a glance progress bar which shows the candidate which units they will need to do and which ones are complete.
Can I store any file format on the oscar system?
oscar has the ability to store files in a variety of formats including MP3 recordings and videos.
How do I manage the workload of my assessors?
Administrators can control and monitor the workload of assessors, including reminders when work has not been marked.
Some of my candidates require face to face support; how does oscar complement that?
You can record written or audio records of support given. You can record time spent with the candidate in the Assessor Note area and upload records of meetings and observations in the Assessor Generated Evidence section.
